Pond Liners Direct Ltd - Specialists in Liners, Pumps and Filters

Terms and Conditions

Terms and Conditions

Items are available for collection at our Storage and Dispatch. We endeavour to dispatch items within 1-2 days of payment clearing. Payment is accepted via PayPal, Credit Card, Cheque, Bankers Draft, Postal Order. If items are received by courier, they must be signed for as unchecked, as damages cannot be claimed for otherwise.

Returns Policy

Faulty Items:

All our products carry the relevant manufacturers guarantee. If a fault occurs, please contact us for advice on how to proceed with a warranty claim (most manufacturers will deal with it directly). Please be patient and allow time for problems to be sorted out.

Purchase errors:

If you purchase an item and decide you no longer require it we will accept it back on the following terms. The item is returned to us within 7 days of receipt, it arrives back to us in perfect resalable condition (not to have been removed from the packaging), a refund will be issued minus a 10% restocking fee and minus the postage and packing fee ( at our discretion ) If you wish to exchange the product, i.e. to a larger model, the restocking fee may be wavered. Return postage costs will not be refunded.

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